Frequently Asked Questions

Q: How can you diagnose me without actually touching me?

A: In modern clinical practice diagnosis are made by meticulously listening to the history and description of symptoms from the patient, the response to specific further detailed questions and sometimes the use of special movement tests. If indicated, we will then guide you through a self-examination to identify any structures of concern (like tendons, ligaments and muscles).

There is considerable evidence to support this from telephone-based trials ran in our own National Health Service, but some of the benefits of a video over telephone consultation are that they allow you to actually show us where the problem is and us to observe how you move in relation to your symptoms.

Q: OK, so how can you treat me without touching me?

A: The traditional view of Physiotherapy is that it involves “hands on” treatment, but in reality, this is a very small part of what we do. Over the past 10 years our profession has invested more research into the effectiveness of our treatments and as a result, physiotherapy is moving away from complicated electrotherapy machines, acupuncture and manual techniques and towards guided exercise rehabilitation plans.

We have long believed that one of the most import parts of this process is to correctly diagnose, then educate you on your problem, giving you much more control of your own recovery.

This transfers to an online format very well.

Q: Are your staff fully qualified?

A: Yes, only experienced chartered Physiotherapists fully registered with the Health and Care Professions Council and Chartered Society of Physiotherapy deliver our services.

Q: I'm not a sports person or don’t think I have a sports injury, can I still use your service?

A: 100% yes! Our expertise and clinics aren’t just limited to sports injuries. If you’re in pain, we’ll try to help you.

Q: Can someone be with me during the video call?

A: Yes, that’s fine. Although we would ask that you make sure you’re somewhere quiet during the consultation and not interrupted if possible.  We can also only deal with your problem.

Q: Will I have to undress during the consultation?

A: More than likely not. While we may ask you to expose the injured part of your body in order to watch you move or talk you through special tests, we will try to form a diagnosis without asking you to undress too much. Wearing loose fitting clothing around the painful area would help.

Q: Can you guarantee you'll help me get better?

A: Unfortunately not. No medical professional or therapist can guarantee an improvement, but the evidence for self-management exercise programmes is clear; if you do the right things at the right times, you should improve.

Q: Can you refer me on if needed?

A: Whilst we are unlikely to be able to make direct referrals to specialists or for further investigations, we are happy to contact your GP with a brief description of our contact and suggest our recommendations at your request.

If we do feel that you do need to see a Physiotherapist in person, we will certainly let you know…we can even try to recommend someone in your area.

Q: I've been given exercises programmes before and they didn't work, why will yours?

A: Exercise programmes can be unsuccessful for numerous reasons:

  • You did an internet search, self-diagnosed and found some exercises…..without consulting a specialist first.
  • You were diagnosed incorrectly and prescribed the wrong exercises. Sometimes it is hard to make a clear diagnosis, especially in complex cases.
  • You may have been given the exercises at the wrong intensity for your stage of recovery.
  • You tried to do too much, too soon. We’re all guilty of being impatient when it comes to recovery (physio’s more than most!), but rushing your return to sport or desired activity often leads to re-injury.

At Physioadvice247 we use our clinical skills and years of experience from both physiotherapy and strength & conditioning to not only give you an accurate diagnosis, but also make sure the exercises prescribed are at the right level for you.

Q: I am unable to use video calling, is there another option?

A: While it may not be as detailed, we can do a telephone consultation if you prefer.

Q: I'd rather use Skype/FaceTime/Viber or another video programme, is that ok?

A: Absolutely, although we will not have the ability to share information on your screen during the call.

Q: Can I use your service if I'm outside of the U.K?

A: In theory, yes. Our website can be accessed from anywhere. However, due to insurance restrictions we are currently not able to provide services for people in the USA, Canada or Australia.

Q: Something urgent has come up, can I change my booking?

A: We all lead busy lives and sometimes things crop up unexpectedly, so we have the following policy:

More than 4 hours before the start of your consultation:

Please email us at or use our contact page if you want to change your booking and there will be no charge.

Between 4 and 1 hours before the start of your consultation:

If you want to change the appointment between 4 and 1 hours of its start time, you will be charged a fee equal to 50% of the original cost.

1 Hour before the start of your consultation:

Apologies, you cannot change a booking within one hour of its start time. You will have to make a new booking and pay the full fee if you cancel within this period.